Frequently asked questions
Authenticity & the company
Who we are and where our stock comes from.
Yes. We buy only from authorised distributors and brand partners, and every order ships sealed. If anything ever looks wrong, message us and we will replace it or refund you in full.
One: our store at 160A Main Street, Colombo. Opening hours and directions are on our outlets page, and we deliver island-wide.
Many are — The Ordinary, COSRX, Anua and AXIS-Y among them. Each product page lists what the brand states, and we never claim more than the brand does.
Delivery
How long it takes and what it costs.
Colombo and suburbs: 1–2 working days. Everywhere else in Sri Lanka: 2–4 working days. You get a WhatsApp message the moment your parcel is dispatched.
Delivery is free island-wide on orders over Rs 15,000. Below that it is Rs 350 within Colombo and Rs 450–550 elsewhere, depending on district.
Not at the moment. We deliver to every district within Sri Lanka, including Jaffna, Batticaloa and Hambantota.
Payment
What you can pay with, and when.
Cash on delivery island-wide, Visa and MasterCard credit or debit cards, bank transfer on request, and card payment on delivery within the Western Province.
Returns
What can come back, and how.
Unopened items can be returned within 7 days of delivery for a full refund or exchange. Opened skincare cannot be resold, so we cannot accept it back — but do talk to us first, because we would rather help you find the right product.
Choosing products
Advice, routines and where to start.
Yes, at no cost. Send us a WhatsApp message describing your skin type and concerns, and we will suggest a routine within the budget you give us.
Start from your main concern rather than the ingredient. Oily and congested skin usually does best on niacinamide; dark spots respond to alpha arbutin or vitamin C; dryness wants hyaluronic acid layered under a ceramide moisturiser. Our skin-type collections group products this way.
