Terms & conditions

Welcome to Roseberry Cosmetics (www.roseberrycosmetics.lk). These Terms and Conditions govern your access to and use of our website, as well as the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of the Website

• Age Requirement: You must be at least 18 years of age, or accessing the website under the supervision and consent of a parent or legal guardian, to make purchases on this site.
• Accurate Information: You agree to provide accurate, current, and complete personal and delivery information during checkout and account registration.
• Prohibited Use: You may not use this website for any unlawful purpose, fraud, unauthorized access, or transmission of malicious software.

2. Product Information & Pricing

• Authenticity: All products offered by Roseberry Cosmetics are 100% genuine and sourced through authorized distributors and brand representatives.
• Pricing: All prices listed on the website are in Sri Lankan Rupees (LKR / Rs) and include applicable local taxes. Prices are subject to change without prior notice; however, orders already confirmed will be honored at the price displayed at the time of order placement.
• Descriptions & Availability: We make every effort to display product descriptions, ingredients, and imagery accurately. Stock levels are updated regularly, but if an item becomes unavailable after order placement, we will notify you promptly to offer a replacement, back-order, or immediate refund.

3. Orders & Payment Processing

• Order Placement: Placing an order represents an offer to purchase. An order is confirmed once we process and verify order details via telephone, WhatsApp, or email confirmation.
• Payment Methods: We accept online payments via major credit cards, debit cards, and digital payment methods processed through certified payment gateway partners (including PayHere), as well as Cash on Delivery (COD) island-wide across Sri Lanka and direct bank transfer to our HNB account, with the transfer receipt attached at checkout. Online card payment through PayHere is coming soon.
• Payment Security & Authorization: By selecting an online payment option, you authorize our third-party payment processors to charge the full order total (including product cost and applicable delivery fees) to your chosen card/account. We do not store or retain raw credit/debit card numbers on our servers.
• Order Cancellation by Us: We reserve the right to decline or cancel any order due to product unavailability, inaccuracies in pricing, suspected fraudulent activity, or unserviceable delivery locations. In such cases, any pre-paid amounts will be refunded in full.

4. Shipping & Delivery

• We deliver island-wide across all 25 districts in Sri Lanka through reliable courier partners.
• Estimated Timelines: Colombo and Western Province: 1–2 working days; Outer regions and island-wide: 2–4 working days. Delivery timelines are estimates and may occasionally vary due to weather, public holidays, or courier logistics.
• Full details on shipping rates and thresholds are available on our Delivery & Shipping Page.

5. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our comprehensive Return & Refund Policy, which forms an integral part of these Terms and Conditions. Unopened items may be returned within 7 days of delivery. For hygiene reasons, opened cosmetic and personal care items cannot be returned unless defective.

6. Cosmetic Product Disclaimer & Patch Testing

• Cosmetics and skincare products sold on this website are for external personal care use and do not constitute medical or dermatological treatment.
• We strongly recommend patch-testing any new cosmetic product on a small area of skin (e.g., inner arm) 24 hours prior to facial application.
• Roseberry Cosmetics is not liable for individual skin sensitivities or allergic reactions resulting from normal and proper use of genuine branded products.

7. Intellectual Property

All content, brand design, logos, graphics, text, and layout on this website are the intellectual property of Roseberry Cosmetics or used under license. Third-party brand names and logos belong to their respective trademark holders and are used solely to identify the products offered.

8. Limitation of Liability

To the maximum extent permitted under Sri Lankan law, Roseberry Cosmetics, its owners, and employees shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products purchased. In all events, our total aggregate liability shall not exceed the total purchase price paid for the specific order in question.

9. Governing Law & Jurisdiction

These Terms and Conditions and any contracts entered into through this website shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.

10. Amendments & Modifications

We reserve the right to revise or update these Terms and Conditions at any time without prior notice. Any modifications will take effect immediately upon posting to this website. Continued use of the website following changes constitutes acceptance of the revised terms.

11. Business & Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

• Legal Entity: Roseberry Cosmetics
• Store Address: 160A Main Street, Colombo 01100, Sri Lanka
• Telephone / WhatsApp: 077 787 8718
• Online Contact: Contact Us